Privacy Policy

Effective Date

Effective date: June 24, 2026

Information We Collect

Zentro collects information needed to operate private chats, calls, account access, safety features, and support.

• Account information: details used to create, authenticate, and manage your account.
• Zentro ID: your in-app identifier used to find and connect with other Zentro users.
• Profile information: profile name, photo, status, and other details you choose to add.
• Saved contacts inside the app: contacts, usernames, Zentro IDs, and relationship data you save or manage in Zentro.
• Messages and media needed for chat delivery: text, photos, videos, voice notes, files, delivery state, and related chat data required to send, receive, sync, and display conversations.
• Call metadata: information such as participants, call type, timestamps, duration, connection state, and technical diagnostics. Zentro does not use this metadata to sell your personal data.
• Push notification tokens: device tokens used to deliver message, call, and account notifications.
• Device and app data: device type, operating system, app version, language, crash logs, diagnostics, network data, and security-related signals.
• Reports, support, and admin safety data: reports, blocked-user data, support requests, moderation notes, abuse-prevention records, and administrative safety actions.

How We Use Information

We use information to provide, secure, maintain, and improve Zentro, including to:

• Create accounts, log users in, verify sessions, and manage account access.
• Provide private messaging, message delivery, media sharing, read/delivery states, and conversation sync.
• Provide voice and video calls, call invites, call connection, and call reliability features.
• Enable contact management, Zentro ID lookup, profile display, blocking, and user controls.
• Send push notifications for chats, calls, account events, and safety notices.
• Support safety, moderation, abuse prevention, spam detection, account protection, and enforcement of our terms.
• Respond to support requests, privacy requests, safety reports, and administrative inquiries.
• Improve app performance, reliability, usability, diagnostics, and security.

User-Generated Content

Users choose what they send in Zentro. Messages, photos, videos, voice notes, files, profile details, and other user-generated content are used to provide chat, media sharing, calling, account, moderation, and support features. Please only send content you are comfortable sharing with your chosen recipients.

Sharing of Information

Zentro does not sell personal data. We may share information only as needed to operate the app, provide infrastructure and notification services, respond to support or safety issues, comply with legal obligations, prevent abuse, protect users, or complete a business transfer subject to appropriate safeguards.

Security

We use reasonable safeguards designed to protect user information, including app lock and device-security features where available, backend security controls, access restrictions, monitoring, and operational procedures. No internet service is completely secure, so users should keep their device, account credentials, and app lock settings protected.

Retention and Deletion

We retain information for as long as needed to operate Zentro, provide accounts, deliver chats and calls, maintain security, respond to support requests, meet legal obligations, and prevent abuse. Users may request account or data deletion by contacting support. Some information may be retained where required for safety, security, legal compliance, dispute resolution, or abuse prevention.

Children

Zentro is not intended for children under 13. If you believe a child under 13 has provided personal information to Zentro, contact us so we can review and take appropriate action.

Your Rights and Contact

Depending on your location, you may have rights to access, correct, delete, or restrict the use of your information. For privacy requests, account deletion, safety concerns, or support, contact us at [PUT_SUPPORT_EMAIL_HERE].

Changes to This Policy

We may update this Privacy Policy when our services, legal requirements, or privacy practices change. The updated policy will be posted on this page with a new effective date when applicable.